We are committed to providing you with the best shopping experience. If you are not satisfied with your purchase, please refer to the following return and exchange policy.
1. Return and Exchange Period
1.1 You can request a return or exchange within 7 days of receiving the product.
1.2 Requests made after 7 days will not be accepted.
2. Conditions for Return and Exchange
2.1 The product must be in new and unused condition.
2.2 The product must have the original packaging and all accompanying accessories.
2.3 A purchase receipt or invoice must be provided.
3. Return and Exchange Process
3.1 Please contact our customer service center and provide your order number and the reason for the return or exchange.
3.2 Customer service will guide you through the return or exchange process and provide the return address.
3.3 Pack the product properly and send it back to us, ensuring that it is not damaged during shipping.
4. Shipping Costs
4.1 If the return or exchange is due to a product quality issue, we will cover the shipping costs.
4.2 If the return or exchange is due to personal reasons (e.g., not liking the product, choosing the wrong color or size), you will be responsible for the shipping costs.
5. Refund Process
5.1 We will process the refund within 7 business days after receiving and inspecting the returned product.
5.2 Refunds will be issued via the original payment method, and the time for the refund to appear depends on your payment channel.
6. Special Statements
6.1 Returns and exchanges will not be accepted in the following cases:
- Any product that has been used or damaged.
- Products damaged due to improper use or storage.
- Yarn hanks that have been wound into balls at the customer's request are not refundable.
6.2 Promotional or clearance items are not eligible for return or exchange unless there is a quality issue.
7. Contact Us
If you have any questions or need further information about the return and exchange policy, please contact our customer service center: