Shipping Policy
Thank you for choosing our online store. To ensure a smooth shopping experience, we offer various shipping options, including home delivery, convenience store pickup, and in-store pickup. Please read the following shipping policy carefully:
1. Home Delivery
Coverage: Currently available for Taiwan main island only.
Delivery Time: Orders will be processed and shipped within 1–3 business days. Delivery typically takes 3–7 business days, though remote areas may require additional time.
Couriers: Black Cat Delivery Service (黑貓宅急便), Hsinchu Logistics (新竹客運)
Shipping Fees:
Hsinchu Logistics: NT$80 per order.
Black Cat Delivery Service: NT$95 per order.
Order Tracking: Once your order is shipped, you will receive an email containing a tracking number, which you can use to track your shipment on the courier's official website.
2. Post Office Parcel
- Coverage: Nationwide (All of Taiwan, including offshore islands).
- Delivery Time: Orders will be processed and shipped within 1–3 business days. Delivery typically takes 3–7 business days, though remote areas may require additional time.
- Shipping Fees: Free shipping on orders over NT$2,500. A shipping fee of NT$70 will be charged for orders under NT$2,500.
- Order Tracking: Once your order is shipped, you will receive an email containing a tracking number, which you can use to track your shipment on the Chunghwa Post website.
3. Convenience Store Pickup
- Available Chains: 7-ELEVEN, FamilyMart
- Delivery Time: Orders will be processed and shipped to your selected store within 1–3 business days. Delivery to the store typically takes 2–5 business days.
- Shipping Fees: Free shipping on orders over NT$2,500. A shipping fee of NT$65 will be charged for orders under NT$2,500.
- Pickup Notification: You will receive a notification via SMS or email once your package arrives at the designated store.
- Pickup Process: Please pick up your package within 7 days of receiving the notification, and ensure you have the pickup number/details provided in the message.
4. In-Store Pickup
- Store Location
- Preparation Time: Orders will be ready for pickup within 1–3 business days. You will receive a pickup notification email once your order is ready.
- Pickup Fee: Free of charge.
- Pickup Process: To ensure someone is available to assist you (and to avoid encountering the owner’s spontaneous days off), we highly recommend scheduling a pickup date and time with us before visiting. Please bring a copy of your pickup notification email (digital or printed) and a valid photo ID (e.g., driver's license, ID card, or passport).
- Proxy Pickup: If you cannot pick up the order yourself, you may authorize someone else to do so. Please ensure your proxy brings a copy of your pickup notification email and their own valid photo ID.
- Unclaimed Orders: Orders not picked up within 14 days after they are ready will be automatically canceled.
5. Important Notes
- Address Changes: Once an order is shipped, the delivery address cannot be changed. Please confirm your shipping address before placing your order.
- Unclaimed Orders: If an order is not picked up within the specified time, the order will be canceled, and a re-shipping fee may apply.
- Damaged/Lost Packages: If your package is damaged or lost during transit, please contact our customer service center immediately, and we will assist you in resolving the issue.
- Contact Us: If you have any questions or need further information about the shipping policy, please contact our customer service center.